Frequently Asked Questions
Everything you need to know about ZipBap.
What is ZipBap?
ZipBap is a marketplace that connects home cooks with neighbors who want authentic, homemade meals. Sellers apply and are approved before listing food. Buyers order, pick up at an agreed location, and confirm completion with a QR code.
Can sellers start selling immediately?
No. Sellers must apply and be approved by ZipBap before selling. After approval, you can create your seller page and add your homemade meals.
How do I become a seller?
Visit our Become a Seller page and submit a Seller Application. ZipBap will review your application and contact you after approval.
What happens after I apply?
ZipBap reviews your seller application. We'll contact you after approval, and then you can create your seller page, add homemade meals, and start receiving orders.
Can anyone sell immediately?
No. Sellers must apply and be reviewed by ZipBap before selling.
What does ZipBap review?
ZipBap may review seller brand name, food photos, packaging, kitchen environment, permits if required, pickup range, and food identity.
Do I need a logo?
A logo or brand image is recommended because your seller page works like your own mini store.
Do I need packaging?
Sellers should prepare clean food containers, bags, boxes, labels, or stickers to present food professionally.
Do I need a permit?
Requirements depend on local laws. If a permit or license is required, sellers are responsible for preparing and providing it.
What is food identity?
It means the type of food you want to be known for, such as Korean home meals, healthy meals, snacks, drinks, desserts, meal prep, or side dishes.
What are the pickup options?
ZipBap supports Seller Pickup and ZipBap Pickup Store handoff options. Sellers can choose the option that fits their food, location, and comfort level — or offer Both.
Can I offer pickup from my own location?
Yes. Approved sellers may offer Seller Pickup from a selected pickup location with clear pickup instructions — such as a front door, apartment lobby, or another safe spot you specify.
Do I have to use a ZipBap Pickup Store?
No. ZipBap may offer Pickup Stores where available, but sellers may also choose Seller Pickup depending on their situation.
What is Seller Pickup?
Seller Pickup means buyers pick up from the seller's selected pickup location. Sellers provide pickup instructions, pickup times, and safe handoff guidance.
What is a ZipBap Pickup Store?
A ZipBap Pickup Store is a designated location where sellers drop off packaged orders and buyers pick them up. It offers a safer and more convenient handoff option when available.
Does QR confirmation work for both pickup types?
Yes. QR confirmation may be used to confirm pickup completion for both Seller Pickup and ZipBap Pickup Store orders.
What is a pickup range or distance?
It is how far you can serve buyers for Seller Pickup, or how far you can travel to drop off at ZipBap Pickup Stores — for example, within 3, 5, or 10 miles of your kitchen.
Why does ZipBap use QR codes?
QR confirmation helps verify that the buyer received the order and that the order can be marked completed for payout processing.
Does ZipBap process payments?
Yes. ZipBap plans to process customer payments through the platform. Payment processing features may be activated in the ZipBap app or future platform updates.
How much does ZipBap charge?
ZipBap deducts a 15% platform service fee from completed orders.
How much does the seller receive?
Sellers receive 85% of the completed order amount as their payout.
When does payout happen?
Payout is processed after the order is completed and pickup is confirmed.
Why does the buyer scan a QR code?
QR confirmation helps verify pickup completion and supports payout processing.
Who is responsible for food safety?
Sellers are responsible for food safety, preparation, labeling, pickup arrangements, and compliance with local laws and regulations. See our Terms of Service.
How do I contact support?
Email support@zipbap.app or visit our Contact page.